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FAQ

How do I request a delivery agent?

Simply go onto your app and input your pick up and delivery address, then choose which vehicle type you want to convey your package and click request! For multi-drops or pickups just press ‘Add another pickup or delivery’

Visit this page to find out more.

How long will it take for a delivery agent to arrive?

A Delivery Partner is typically assigned to the delivery within 7 minutes and will be at your location within 15 minutes. 

Do you take food?

We do indeed.  

We can also transport documents, retail products, pharmacy items and flowers. 

How long does the delivery take?

We average under 30 minutes up to 1.5 miles. Typically it is 7 minutes per mile for bike and 9 minutes per mile for car.  However it is also dependent on traffic.

How far do your delivery agents go?

See the Pick up to Drop off limit
See the 
origin to Pick up limit

How much are deliveries?

Check out this article  Understanding pricing to learn more about our pricing

There are no sign up costs or monthly fees, just pay per delivery.

Something has gone wrong, what do we do now?

We have live support chat who are ready to help you on our App. Please provide them with your Task ID and let them know the problem. We take any issue very seriously and will strive to ensure you have a great experience using isabiDeliver. 

How do I pay? 

When you create your account you will register your card details and you will be charged pay as you go after each delivery is finished. or you can pay via cash.  However understand our payment options.

How can we check on/ monitor deliveries?

You can track all your deliveries on our App, this way you can see where the agent is before pick up and on their way to the delivery location. 

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