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Agent Privacy Policy

Last Updated: 1st November 2019
This Privacy Policy explains how IsabiDeliver collects, uses, shares and protects information about its agents. We also provide information regarding how you can access and update your information and how to use the personal information you encounter in your interaction with the IsabiDeliver web and mobile services users.
The Privacy Policy is incorporated by reference into the applicable Agents Contract.
We reserve the right to change or modify this Policy or any of our tools or services at any time.
When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the top of this Policy. By continuing to use any of our Websites after being notified of material changes to this Policy, you agree that the terms of this Policy as of the effective date will apply to information previously collected or collected in the future.
The term "us" or "we" refers to the owner of the IsabiDeliver web and mobile platform, IsabiDeliver Limited, a private limited company, incorporated in the Republic of Nigeria.

1. Personal data we process
• Name, e-mail, phone number.
• Geolocation of agents and driving routes.
• Information about vehicles (including registration number).
• Agent’s efficiency and ratings.
• Agent’s license, photo, profession and identification documents.
• Data about criminal convictions and offences.
• Guarantors Name, address and identification documents
• Agent Legal registration documents
2. Purposes of the processing
• We collect and process personal data for the purpose of connecting customers and/or merchants with agents to make deliveries through the IsabiDeliver mobile and web platforms.
• Geolocation and driving routes are processed to analyse the geographical area and give suggestions to the agents. If you do not want to disclose your geolocation for passengers, you must close the IsabiDeliver application or indicate in the IsabiDeliver application that you are offline and currently are not providing delivery services.
• Agent’s license, profession, identity documents and criminal convictions and offences, Guarantors Name, address and identification documents, Agent Legal registration documents are processed to determine the compliance with the legal requirements and your suitability as a agent on the IsabiDeliver platform.
• The IsabiDeliver platform displays agent’s photo, name and vehicle details for the customers and/or Merchants to identify agent and vehicle.
• You will receive summaries from the IsabiDeliver Platform, which will include your efficiency and ratings as a agent. Summary and ratings about agent are necessary to provide a reliable services for passengers.

3. Legal basis
• Personal data is processed for the performance of the contract concluded with the agent. The prerequisite for the use of the IsabiDeliver services is the processing of agent's identification and geolocation data.
• Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments.
• Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.

4. Recipients
• Your personal data is only disclosed to customers and/or merchants, whose order has been accepted by you. Customers and/or merchants will see agent’s name, vehicle, phone number, photo and geolocation data. Customers and/or merchants also see agent’s personal data in the receipt.
• Processing of personal data by will occur under the same conditions as established in this privacy notice.

5. Security and access
• Any personal data collected in the course of providing services is transferred to, processed and stored in Nigeria. Only authorised agents and employees of IsabiDeliver have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding delivery services). Your Personal Information may be subject to access requests from governments, courts, or law enforcement in the Nigeria according to their laws. By using the Services or providing us with any information, you consent to this transfer, processing and storage of your information in the Nigeria.

6. Processing passengers personal data
• You may not process the personal data of passengers without the permission of us. You may not contact any passenger or collect, record, store, grant access, use or cross-use the personal data provided by the passenger or accessible to you via the IsabiDeliver platform for any reason other than for the purposes of fulfilling the delivery services.
• You must comply with the rules and conditions for processing of personal data of passengers as set forth in the Privacy Notice for IsabiDeliver users(https://isabideliver.com/privacy-policy). If you violate the requirements for the processing of personal data of passengers, we may terminate your agents account and claim damages from you.

7. Access, correction, retention, deletion and data portability
• Personal data can be viewed and corrected in IsabiDeliver Agent Platform.
• Your personal data will be stored as long as you have an active agent's account. If your account will be closed the personal data will be stored for additional 3 year period.
• Data necessary for accounting purposes shall be stored for 7 years.
• In the event of suspicions of administrational or criminal offence, fraud or false information, the data shall be stored for 10 years.
• In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
• We respond to the request for deleting and transferring personal data submitted by an e-mail to support@isabideliver.comwhere you may specify the period of data deletion and transfer.

8. Dispute resolution
• Disputes relating to the processing of personal data are resolved through customer support (support@isabideliver.com)



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