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A-Z of Handling A Task

Communication

  1. Delivery agents are expected to speak to app user in a polite andprofessional manner while carrying out accepted task, erring user should be reported to the admin immediately.
  2. Delivery partners are expected to reach out to customer immediately a taskis accepted.

Waiting Time

  1. We know how important time is in this business, delivery partners areexpected to charge customers for waiting time exceeding 10mins of arrivaland Admin should be notified so the customer can be informed. Every20min wait cost 400 Naira
  2. Delivery Agent are not expected to leave pickup/delivery point due to Delay without notifying the Admin
  3. A delivery Agent is not expected to enter the customer residence at any point, all transaction should be done in the open.

Cancellation Fee

1) Customer and Delivery partners time are both important, Cancellation of task by the Customer will only be FREE if it is 15min before the pickup time otherwise the Customer will be charged half of the total delivery cost for that task.

2) Cancellation from the delivery agent can only be done 15mins to the pickup time otherwise the Delivery Agent will be suspended from the app for a day.

3) If the customer should cancel after delivery agent have waited the customer will be charged both WAITING AND CANCELLATION FEE

What to Do When Pickup is Unavailable

If the customer phone number was not reachable at the point of pickup during a 10mins wait the customer will be charge a CANCELLATION fee and the delivery agent is expected to leave Afterwards.

What to Do When Delivery is Unavailable

If at the point of delivery, 10mins of attempting to do the delivery and it fails due to unavailability of receiver, call the sender to know what next to do, then inform admin.

Rescheduling a delivery due to unavailability of the receiver will be charged a flat rate of N400

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