1) Customers and Delivery partners time are both important. So, cancellation of task by the Customer will only be FREE if it is 15 mins before the pickup time otherwise the Customer will be charged half of the total delivery cost for that task. 2) Cancellation from the delivery agent can only be done 15 mins to the pickup time otherwise the Delivery Agent will be suspended from the app for a day. 3) If the customer should cancel after delivery agent has waited, the customer will be charged both WAITING AND CANCELLATION FEE If the customer phone number was not reachable at the point of pickup during a 10 mins wait the customer will be charge a CANCELLATION fee and the delivery agent is expected to leave Afterwards. The agent should notify the Admin once the 10 mins wait up time has been exceeded by the customer. However, the agent should call the customer first. Rescheduling a delivery due to unavailability of the receiver will be charged (an extra) 400 naira. This is in addition to the fare rate. 1) Customers and Delivery partners time are both important. So, cancellation of task by the Customer will only be FREE if it is 15 mins before the pickup time otherwise the Customer will be charged half of the total delivery cost for that task. 2) Cancellation from the delivery agent can only be done 15 mins to the pickup time otherwise the Delivery Agent will be suspended from the app for a day. 3) If the customer should cancel after delivery agent has waited, the customer will be charged both WAITING AND CANCELLATION FEE If the customer phone number was not reachable at the point of pickup during a 10 mins wait the customer will be charge a CANCELLATION fee and the delivery agent is expected to leave Afterwards. The agent should notify the Admin once the 10 mins wait up time has been exceeded by the customer. However, the agent should call the customer first. Rescheduling a delivery due to unavailability of the receiver will be charged (an extra) 400 naira. This is in addition to the fare rate.A-Z of Handling A Task
Communication
Waiting Time
Cancellation Fee
What to Do When Pickup is Unavailable
What to Do When Delivery is Unavailable
Communication
Waiting Time
Cancellation Fee
What to Do When Pickup is Unavailable
What to Do When Delivery is Unavailable
Forum NavigationYou need to log in to create posts and topics.A-Z of Handling A Task
August 9, 2019, 11:17 am