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Acknowledge a task – accept/decline

When a Task is created by a customer, the task is automatically sent to a pool of agents nearest the task. It will directly take you to the option to Accept or Decline a task. Both these options will appear on the bottom of your screen and will require 30secs in order to accept.

If the task is not accepted by any agent at the end of the pool, it is manually assigned to the nearest available agent.





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