You are isabiDeliver's greatest assets. You are our face to the customer and that makes you VERY important to us! We need you to be a reflection of our brand and community. We need you to be our champions! When our customers are happy, they will continue to use our service, but when they are not, they will leave. And if we lose business, you lose business. That means that we need you to believe in service with a smile, and that you will complete every order like it is an urgent order from the president. We need you to attempt to solve any problem that comes your way, and follow the rules we have created for you because you know that they are all in place to help you deliver a premium customer experience. You are CRUCIAL to our success as a company! Take pride in that! We have a reputation to uphold, when one rider does something wrong, it brings down the whole team. So we take swift action to ensure it does not happen again. You will be suspended or penalized immediately in case of any wrong doing during an order. You will then be summoned for further discussion or disciplinary action. You are isabiDeliver's greatest assets. You are our face to the customer and that makes you VERY important to us! We need you to be a reflection of our brand and community. We need you to be our champions! When our customers are happy, they will continue to use our service, but when they are not, they will leave. And if we lose business, you lose business. That means that we need you to believe in service with a smile, and that you will complete every order like it is an urgent order from the president. We need you to attempt to solve any problem that comes your way, and follow the rules we have created for you because you know that they are all in place to help you deliver a premium customer experience. You are CRUCIAL to our success as a company! Take pride in that! We have a reputation to uphold, when one rider does something wrong, it brings down the whole team. So we take swift action to ensure it does not happen again. You will be suspended or penalized immediately in case of any wrong doing during an order. You will then be summoned for further discussion or disciplinary action. Hero Terms of Use
Hero's Role
RULES
Penalties
Issue
Refund Amount
Delay in pickup
Blocked from the App for 2 days
Delay in Delivery
Blocked from the App for 2 days
You damage a package.
You will pay the value of the package
You lose a package in transit.
You will pay the value of the package
You mark orders as delivered/picked prematurely.
Blocked from the App for 2 days
Scheduled pick-ups delays.
Blocked from the App for 2 days
You go to the wrong pick-up location/delivery location despite being given the correct information.
Blocked from the App for 1 day
Your phone is off during a delivery.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
You solicit isabiDeliver customer outside the App
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You do not update task in time
Blocked from the App for 1 day.
Customer complains you are rude.
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You are seen by customers with a branding not approved.
Blocked from the App and account may be deleted.
You confirm an order and decide not to do it.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
You complete an order in the app but don't do it.
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You leave package with wrong recipient.
Blocked from the App.
You fail to get and submit signature of the client.
Blocked from the App for 1 day.
You do not cover your 240hrs in a month
You will not be eligible for bonus
You are Online but not accepting request or rejecting requests
Blocked from the App and account may be deleted.
You are seen riding without wearing Helmet, Reflective Jacket or Covered Shoes
Blocked from the App for 2 days
You cancel a pickup or delivery for reasons other than the ones listed in the App.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
Hero's Role
RULES
Penalties
Issue
Refund Amount
Delay in pickup
Blocked from the App for 2 days
Delay in Delivery
Blocked from the App for 2 days
You damage a package.
You will pay the value of the package
You lose a package in transit.
You will pay the value of the package
You mark orders as delivered/picked prematurely.
Blocked from the App for 2 days
Scheduled pick-ups delays.
Blocked from the App for 2 days
You go to the wrong pick-up location/delivery location despite being given the correct information.
Blocked from the App for 1 day
Your phone is off during a delivery.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
You solicit isabiDeliver customer outside the App
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You do not update task in time
Blocked from the App for 1 day.
Customer complains you are rude.
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You are seen by customers with a branding not approved.
Blocked from the App and account may be deleted.
You confirm an order and decide not to do it.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
You complete an order in the app but don't do it.
You will be blocked and require to pay a fine of ₦5,000 before account can be reactivated
You leave package with wrong recipient.
Blocked from the App.
You fail to get and submit signature of the client.
Blocked from the App for 1 day.
You do not cover your 240hrs in a month
You will not be eligible for bonus
You are Online but not accepting request or rejecting requests
Blocked from the App and account may be deleted.
You are seen riding without wearing Helmet, Reflective Jacket or Covered Shoes
Blocked from the App for 2 days
You cancel a pickup or delivery for reasons other than the ones listed in the App.
You will be blocked and require to pay a fine of ₦3,000 before account can be reactivated
Forum NavigationYou need to log in to create posts and topics.Hero Terms of Use
June 12, 2019, 11:49 am