Returning my equipment
When leaving us, you can recover your equipment deposit by returning all of the isabiDeliver equipment you have.
Note: phone mounts, power banks (batteries) and t-shirts/jerseys are yours to keep.
Ensure you insert a note with your return providing your name and order number, otherwise we will not know who it belongs to.
Please also be sure to keep your proof of postage as we may need to see this to validate your return.
You can return your equipment to our office at the following address:
isabiDeliver - Returns
Block o, Shop 96
Mabushi Ultra Modern Market
The office team will process your return and inform us. Then we will be able to return your deposit within 2 weeks.
Items returned in poor condition will impact the amount of deposit received back. We suggest items are returned in good condition.
Replacing my equipment
If your equipment such as your thermal bag has seen better days and needs replacing, please send us an email with a picture of the bag, clear description of what the issue is and we will arrange for a new bag.
Please note replacement equipment is charged to you at subsidized rate.